Your privacy is not just a checkbox for us. At 99bet, we treat your personal information with the same care you would expect from your bank. Read on to understand exactly what data we collect, why we need it, and how we keep it safe.
Last updated: January 2025
Your data belongs to you — 99bet never sells it to anyone
This privacy policy explains how 99bet collects, processes, stores, and protects the personal data of our users. We understand that privacy is a serious matter, especially when real money is involved, and we want you to feel completely confident that your information is in safe hands when you use the 99bet platform.
By creating an account, making a deposit, playing a game, or even just browsing the 99bet website, you agree to the data practices described in this policy. If you have any concerns about how we handle your information, our support team is available around the clock to answer your questions.
At 99bet, we believe that trust is the foundation of everything we do. You trust us with your money when you make a deposit. You trust us with fair outcomes when you play a game. And you trust us with your personal data every time you log in. We take that responsibility very seriously, and this privacy policy is our promise to you that your data will always be treated with the respect it deserves.
When you register on 99bet, we collect certain personal information that is necessary to create and operate your account. This includes your full name, date of birth, email address, mobile phone number, and the password you choose for your account. We need this information to verify your identity, communicate with you, and ensure that you meet the minimum age requirement.
When you make deposits or request withdrawals on 99bet, we collect financial information related to your transactions. This includes details about the payment method you use — such as your bKash, Nagad, or Rocket account number — the amounts you deposit and withdraw, and timestamps for each transaction. This information is essential for processing your payments and maintaining accurate financial records.
We also automatically collect certain technical data when you use the 99bet platform. This includes your IP address, browser type and version, operating system, device type, screen resolution, and pages you visit on our site. This technical data helps us improve the platform's performance, identify and fix bugs, and optimize the user experience for Bangladeshi players.
We only collect data that is genuinely necessary. 99bet will never ask for information we do not need to provide our services.
The personal data we collect serves several specific purposes, all of which are directly related to providing you with a safe and enjoyable experience on 99bet. Here is exactly how we use your information:
Account Management: Your name, email, and phone number allow us to create your 99bet account, verify your identity, and communicate important information about your account — such as security alerts, withdrawal confirmations, and bonus notifications.
Payment Processing: Your financial data enables us to process deposits into your 99bet account and send withdrawal payments to your preferred payment method. Without this data, we simply could not handle money on your behalf.
Security and Fraud Prevention: We use your data to detect and prevent fraudulent activity, money laundering, and unauthorized access to accounts. For example, if someone tries to log into your 99bet account from an unfamiliar device or location, our security systems can flag it and alert you.
Platform Improvement: Technical data helps our development team understand how players interact with the 99bet platform. This allows us to improve page load speeds, fix usability issues, and develop new features that our Bangladeshi players actually want and need.
Legal Compliance: In some cases, we are legally required to collect and retain certain data. This includes age verification records and transaction logs that help us comply with anti-money laundering regulations and responsible gaming requirements.
All personal data stored by 99bet is protected using industry-standard security measures. Our servers use bank-level SSL encryption to protect data in transit, meaning that any information you send to us — whether you are logging in, making a deposit, or updating your profile — is encrypted before it leaves your device and can only be decrypted by our secure servers.
Data at rest is also encrypted and stored on secure servers with strict access controls. Only authorized personnel at 99bet have access to user data, and they are bound by strict confidentiality agreements. Our infrastructure is regularly audited for vulnerabilities, and we conduct penetration testing to identify and patch potential weaknesses before they can be exploited.
We retain your personal data only for as long as necessary to fulfill the purposes described in this privacy policy, or as required by law. If you close your 99bet account, we will delete your personal data within a reasonable period, unless we are legally obligated to retain certain records for a specific timeframe. Transaction records, for example, may need to be retained for up to seven years for regulatory purposes.
As a 99bet user, you have several important rights regarding your personal data. You have the right to access the personal information we hold about you at any time. Simply contact our support team and we will provide you with a copy of your data within a reasonable timeframe.
You have the right to correct any inaccurate information in your 99bet profile. If your phone number changes, if you spot a typo in your name, or if any other detail needs updating, you can do it through your account settings or by contacting support.
You also have the right to request deletion of your personal data. If you want us to delete your 99bet account and all associated information, contact our support team and we will process your request. Please note that we may need to retain certain records for legal compliance, but everything else will be permanently deleted.
99bet is strictly an adult-only platform. We do not knowingly collect or process personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts. If we discover that a minor has somehow created an account on 99bet, we will immediately close that account and delete all associated data.
If you are a parent or guardian and you believe that your child has registered on 99bet without your knowledge, please contact our support team immediately. We will take swift action to close the account, delete the data, and return any deposited funds to the appropriate payment method.
99bet may update this privacy policy from time to time to reflect changes in our data practices, new features on the platform, or evolving legal requirements. When we make significant changes, we will notify you through the 99bet platform — either via email, an in-app notification, or a prominent banner on the website.
The "last updated" date at the top of this page will always show when the most recent revision was made. We encourage you to review this privacy policy periodically to stay informed about how 99bet protects your data. Your continued use of the platform after changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests related to this privacy policy or how 99bet handles your personal data, we are here to help. You can reach our dedicated support team 24 hours a day, 7 days a week. We take every privacy inquiry seriously and aim to respond to all requests within 24 hours.
Email us anytime at: [email protected] — We are always happy to answer your privacy questions.
Privacy is not just a policy page for us — it is built into everything we do. Here is how 99bet protects you every single day.
Every piece of data you send to 99bet is encrypted with 256-bit SSL — the same level of protection used by major banks worldwide. Your login credentials, personal details, and payment information are always safe in transit.
Our advanced security systems monitor every 99bet account for suspicious activity around the clock. If anything unusual is detected — like a login from an unknown device — we alert you immediately and take protective action.
99bet will never sell, trade, or rent your personal information to advertisers, data brokers, or any third parties. Your data exists solely to serve you — not to generate revenue from external companies.
Our Know Your Customer process on 99bet ensures that every account belongs to a real, verified adult. This protects you from identity theft and prevents unauthorized individuals from accessing your funds.
All 99bet data is stored on enterprise-grade servers with strict access controls, regular security audits, and redundant backups. Your information is protected even against the most sophisticated cyber threats.
On 99bet, you can access, correct, or delete your personal data anytime. Want to update your phone number? Done in seconds. Want your account deleted entirely? Just ask our support team.